Return/Exchange Policy | Hats On US

We, at Hats On Us, strive to make your online shopping a pleasure.  We will accept returned unworn or undamaged merchandise in its original package within 30-days of it’s delivery for a refund, exchange, or credit that can be used toward future purchases.  Shipping charges are not refundable and there are  No Returns on Special Orders.  If you are in the metro Atlanta area you can return items during our current business hours Thursday-Friday 11am -pm or Saturday 11am-pm.

 

Hats On Us will make every effort to process exchanges in a timely manner.  You can expect your exchange to be returned within 2 weeks from the time your returned merchandise reaches our Hats On Us store.  However, during this Covid crisis and the Holiday seasons, the return/exchange procedure may take longer to process. If desired merchandise/hat is no longer available, we will provide store credit or refund of merchandise minus shipping charges. 

 

Please return your merchandise/hat in the original packaging materials. We recommend that you use UPS or Insured Parcel Post from USPS.  Ship via ground method and insure your package.  We are not responsible for hats damaged in shipping.  If original box is not available, please use a durable shipping package to ensure merchandise will be undamaged.

 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@hatsonus.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@hatsonus.com and send your item to: Hats On Us,LLC, 185 VETERANS MEMORIAL HWY SW, Suite 105, MABLETON GA 30126, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product(s) to: Hats On Us,LLC, 185 VETERANS MEMORIAL HWY SW, Suite 105, MABLETON GA 30126, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.