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Shipping Policy

Hats On Us will make every effort to ship your hat(s) within two to three business days of receipt pending availability.  Business days are Monday thru Friday excluding holidays that fall on those days. And the shipping department is closed on Saturday and Sunday.  You will be notified if merchandise is currently unavailable from the email and or phone number you provide; and when we expect to be able to ship.  Handmade hats require 5 to 7 days to make. Please note that items ordered together may not be shipped together.  Orders will be shipped by UPS or US Postal Service unless otherwise specified.  If an email address is provided, a tracking number will be provided to you when the order ships.  Orders will be shipped via ground service, unless a faster shipping method is requested.  Ground service takes 4 to 7 business days for delivery.

Hats On Us make every effort to ship orders in a timely manner. However, during the Holiday seasons, the shipping procedure may take longer to process due to the holiday rush. In order to assure on time delivery, FedEx and UPS require a complete and correct physical address, therefore, double check your shipping address for accuracy.  FedEx and UPS will not ship to a PO Box.  UPS and FedEx charge additional fees for minor address errors and/or changes including zip code, apartment number; or if the recipient is requesting delivery to an address other than the one originally specified.  If desired merchandise/hat is no longer available, unless Hats On Us is responsible for the error, the Customer will be liable for the additional shipping charge incurred.

For shipping to multiple addresses please call 770-485-7600 or email us


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